Returns Policy

The Tile Co - Online Refund Policy


Our Refund Policy is part of our Standard Terms & Conditions.
We accept returns within 14 days from the moment of payment.
If you are entitled to a refund, we will refund you as follows:
If you paid  by credit or debit card refund will only be made to the card on which payment was made through Worldpay
If you paid by PayPal refund will be made through PayPal
We will refund the delivery charge at our discretion.

Goods returned because they are no longer required will be subject to a restocking charge, this will vary depending on product. Bespoke or special order items are non returnable.
Return of non faulty goods are subject to the customer paying for the transportation of the items back to ourselves.
If there is anything you are not sure about please contact us on our sales hotline on 01904 436085 or by email to sales@thetileco-online.co.uk

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©2017-2019 The Tile Company Ltd - All rights reserved.
All prices listed are inclusive of VAT.

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©2017-2019 The Tile Company Ltd - All rights reserved.
All prices listed are inclusive of VAT.

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The Tile Company Ltd. Malton Road, Monks Cross, York, YO32 9TE. 01904 436085