Delivery

Delivery Costs
We charge a single delivery charge per order regardless of the number of items. The amount charged is based on the largest delivery cost i.e. smaller items are usually £5.99 delivery whereas a bath is typically £34.99 delivery, if you only have the smaller items you will be charged the £5.99, however if you then add a bath to your basket the delivery will be £34.99. Should you add a second bath to your order the charge will still be £34.99.

Item TypeCost
Small Items (up to 1kg)£5.99
Standard Items (1-15Kg)£10.99
Large Items (15Kg-1200kg)£34.99

Please Note:- Table shows delivery costs to the majority of the UK. The costs will be higher to certain postcodes, please see our exclusion list below for a list of these.

Free Delivery Promotion
Free delivery is valid for orders placed over £500 and applies to our standard 3-5 working days and 5-7 working days deliveries only. Next day and guaranteed delivery days are excluded and are charged at their regular prices. Bespoke orders over £500 are usually included in this offer unless specifically stated. Certain postcodes are also excluded from the promotion and will be charged at their standard rate. For a full list of postcodes and areas excluded from the promotion, please see below:

White Glove - VIP Delivery Service

We offer a specialised White Glove VIP delivery service. This is a 2 man delivery service, that will not only deliver your order to a room of your choice, but they will also unpack the items and remove any packaging afterwards. Normal palletised delivery services will usually only deliver to the kerbside, they are not insured to deliver further than this. This is fine if you have a team of workers on hand to move your items to their intended position. If you would prefer to have our trained delivery drivers deliver your order, bringing it to the room of your choice and then tidy up  and remove the packaging after your order has been unpacked and checked then this is the service for you. The price for this exclusive service is £150 + vat (£180 inc). Whilst covering a large part of the population, unfortunately this service is not available in certain areas. If you live in an area that is not presently covered by this service (Mainly - Scottish Highlands and Islands, Northern Ireland, Jersey, Guernsey, Isle of Man and the Scilly Isles) you can phone for a quote. If you are not in one of the excluded areas then you will see the White Glove VIP Service as one of the delivery options available when you checkout after making your order.


Delivery Timescales
We quote a single estimated delivery timescale per order which is determined by the item with the longest lead time. Our smaller products are typically 3-5 working days and the majority of our sanitaryware is 5-7 working days. You may find that specific product options such as colour or finish may increase the estimated delivery time, this is usually as these are a special order and take longer to process or in some cases are made to order. Bespoke items are usually quoted with a 28 days timescale.  Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control.
For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow driveway or lane, a narrow street, up a flight of stairs, if your property is a flat that is not on the ground floor, or any other obstruction, delivery will be made as near to your property as possible. The driver is NOT insured to take the goods inside your property. It is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.


Redelivery Charges
As detailed in our terms and conditions, once your delivery is confirmed, if you do not wish to proceed with the planned delivery, you must notify us by no later than 17:00 on the evening prior to the planned delivery. Failure to notify us by this time will result in a redelivery charge being applied. redelivery charge is detailed below is detailed below:
        Standard re-delivery charge - (estimated 3-5 working days) - £34.99
These charges are also applicable to orders which have been purchased with the free delivery promotion


Collection from our Showroom
We are happy to accommodate collection of your order from one of our showrooms, however this needs to be made by prior arrangement.


Excluded postcodes
        AB30 - AB56
        HS1- HS9
        IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56
        KA27, KW4, KW13, KW15 - KW17
        PA20 - PA49
        PA60 - PA78
        PH42 - PH44
        ZE (all)
        BT (all)
        IM (all)
        GY (all)
        JE (all)
        ROI

 

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©2017-2019 The Tile Company Ltd - All rights reserved.
All prices listed are inclusive of VAT.

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©2017-2019 The Tile Company Ltd - All rights reserved.
All prices listed are inclusive of VAT.

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The Tile Company Ltd. Malton Road, Monks Cross, York, YO32 9TE. 01904 436085